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Refund policy

Real Cap Stone is committed to your satisfaction, and we want to help you have the best shopping experience possible. We do not return natural stone products. These products are a product of nature and vary in color and size. Therefore, we recommend our customers request and review a sample of our natural stone before purchasing. We also do not return unused portions of natural or manufactured stone purchases. Therefore, it is important to measure correctly and fully understand the amount of stone needed. Should another product you purchase not match your expectations or needs, you may request a Return Merchandise Authorization (RMA) within 7 Days From Delivery Date and a customer care specialist will be happy to review your request.

Conditions of Returns and Exchanges

  • You have 7 Days from the delivery date to request an RMA.
  • All returned products should be in the original packaging.
  • Items NOT eligible for return/exchange include products that are:
    • Unboxed/Opened, removed from pallet, used, assembled, modified, or covered under manufacturer's warranty
  • "Special / Custom Order" items are not eligible for return/exchange.
    • This includes natural stone, stone accessories and products excluded for return by the manufacturer.
  • ANY and ALL SHIPPING COST(S) associated with the product will be the customer's responsibility and deducted from the refund or credit.
  • Manufacturer/distributor restocking fee(s) may apply.
  • Refused or missed shipments will be subject to additional shipping cost(s) for which the customer is responsible for.
  • All approved returns/exchanges must be shipped via the same delivery method or the return/exchange will not be accepted, i.e. freight orders must ship freight back to designated return address.

Return Procedure

Returns/exchanges that have not been authorized cannot and will not be accepted.

  • Please contact us with your request at info@realcapstone.com.

The return/exchange request process can take up to 10-15 business days to complete. Please do not request a chargeback of your purchase from your credit card company while waiting for us to process your request. Orders that are pending disputes or chargebacks will not be accepted or reviewed until the dispute or chargeback process is resolved.

Damage Policy

  • IMPORTANT: Customer has 48 HOURS after delivery to carefully inspect and report ANY and ALL damages. The customer is responsible for any damage(s) reported after 48 hours of delivery.
  • Damaged merchandise should be reported immediately by contacting the support team at info@realcapstone.com.
  • Write "Package Damaged" on the Delivery Receipt when you sign for delivery whether significant or even if it appears slightly damaged. The customer is responsible for any damage(s) reported after 48 hours of delivery.



 

 

 



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